Traditional segmentation methods employ analytic methods to segment customers on the basis of a single composite measure developed from a set of observable characteristics. Priori segmentation firms can directly segment customers according to their observable characteristics, assuming such criteria are related to differences in their underlying needs. Segmenting markets (phase 1) There are three types of segmentation methods: 1. Following these phases, the firm must identify a positioning concept for its products and services that attracts target customers and enhances its desired corporate image. Find and reach targeted customers and prospects within targeted segments in a variety of ways, including direct mail contact, advertising in selected media vehicles, targeted sales force presentations, and the like. Select one or more target segments to serve on the basis of their profit potential and fit with the corporate determine the level of resources to allocate to those segments 5. Evaluate the attractiveness of each segment using variables that quantify the demand levels and opportunities associated with each segment (e., growth rate), the costs of serving each segment (e., distribution costs), the costs of producing the offerings that customers want, and the fit between the core competencies and the target market opportunity 4.
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Describe the market segments identified using variables that help the firm understand how to serve those customers (e., shopping patterns, geographic location), how to talk to these customers (e., media preferences and use, etc.) and buyer switching costs (costs associated with changing products or suppliers). Segment the market using basis variables (e., customer needs, wants, benefits sought) 2. The STP approach Segmentation consists of two phases: 1. The management problem at hand, combined with costs and information about availability, should point to the est approach. The segmentation basis should describe why customers respond differently, whereas segment descriptors help marketers deliver different offerings to various customer segments. Segmentation analysis The market segments identified the model ideally satisfy three conditions: Parsimony Accessibility 1 A segmentation model requires a dependent variable, usually called a segmentation basis, and independent variables, or segment descriptors. The overall costs of serving customers in a segment must be equal to or less than the prices they are willing to pay, even if those costs are higher than the costs of serving an average customer The segmentation, targeting, and positioning approach Segmentation is best viewed as the first step in the process of segmentation, targeting, and positioning (STP). Customers must cluster into specific groups within which needs are more similar to those of other customers in that group than they are to the needs of customers in other groups 3. The heterogeneity of customer needs and wants 2. Three fundamental factors provide the conditions that create the opportunity for a firm to segment a market successfully: 1.
Market segmentation a business process that enables a firm to evaluate the attractiveness of each group (segment) and select those segments that it is able to serve effectively and profitably. Lilien, Arvind Rangaswamy, Arnaud de Bruyn Chapter 3 Segmentation and Targeting Market segment customers within a market segment are all looking for the offering to provide the same types of benefits or solutions to their problems, or they respond in a similar way to a marketing communications. Voorbeeld tekst Summary Principles of Marketing Engineering and Analytics Gary L.
Samenvatting Perspectieven op Recht, deeltentamen 1.Samenvatting van hoofdstuk 1-6 en 10-17 van het boek "Grondbeginselen der sociologie", H.Samenvatting Basic Heat and Mass Transfer, 3-dagen-crash-course - Bijgewerkte met extra referenties naar boek gedeelten.Summaries: book " Human Resource Management: Gaining a Competitive Advantage ", Raymond Andrew Noe John R.